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Privacy Policy

The Pit Stopper

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Last updated: 07-02-2026

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At The Pit Stopper, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe, transparent, and responsible manner. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our premises, use our services, interact with our website, or engage with us through digital platforms.

By using our services or accessing our website, you agree to the terms of this Privacy Policy.

 

1. Information We Collect

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We may collect personal and non-personal information through various channels, including in-person visits, website forms, bookings, phone calls, WhatsApp, social media, and third-party tools.

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1.1 Personal Information

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This may include:

  • Full name

  • Contact number

  • Email address

  • Vehicle details (bike model, registration number, service history)

  • Insurance details (when applicable)

  • Booking and service-related information

  • Communication records (calls, messages, emails)
     

1.2 Non-Personal Information

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This may include:

  • Browser type and device information

  • IP address

  • Website usage data (pages visited, time spent, interactions)

  • General location data (city or region)

This data helps us improve our services, website performance, and customer experience.

 

2. How We Collect Information

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We collect information when you:

  • Book a service or make an inquiry

  • Visit our workshop or café

  • Fill out forms on our website

  • Contact us via phone, email, WhatsApp, or social media

  • Participate in promotions, reviews, or feedback

  • Browse or interact with our website
     

 

3. How We Use Your Information

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The information collected is used strictly for legitimate business purposes, including:

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  • Processing service bookings and inquiries

  • Providing motorcycle servicing and related support

  • Communicating updates, confirmations, and service details

  • Assisting with insurance claims and documentation

  • Improving service quality and customer experience

  • Managing internal records and operations

  • Marketing, promotions, and brand communication (with consent)

  • Complying with legal or regulatory requirements
     

We do not sell, rent, or trade your personal information to third parties.

 

4. Sharing of Information

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We may share your information only in the following circumstances:

  • With service partners or vendors strictly for service fulfillment

  • With insurance companies when assisting with claims

  • When required by law, regulation, or legal process

  • To protect the rights, safety, or property of The Pit Stopper
     

All third parties are expected to maintain confidentiality and data security.

 

5. Data Storage & Security

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We take reasonable and appropriate measures to safeguard your personal data against unauthorized access, loss, misuse, alteration, or disclosure.

Security measures include:

  • Restricted access to customer data

  • Secure digital storage systems

  • Internal data handling protocols
     

While we strive to protect your information, no method of transmission or storage is 100% secure. Therefore, absolute security cannot be guaranteed.

 

6. Cookies & Tracking Technologies

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Our website may use cookies or similar technologies to:

  • Enhance website functionality

  • Understand user behavior

  • Improve content and user experience
     

You may choose to disable cookies through your browser settings; however, some website features may not function optimally.

 

7. Photography, Videography & Media Usage

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The Pit Stopper may capture photos or videos within its premises for promotional or marketing purposes, including social media and website content. If you or your vehicle appear in any media and you do not wish for it to be used, you may inform our staff, and reasonable steps will be taken to address your request.

 

8. Third-Party Links & Platforms

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Our website or social media pages may contain links to third-party websites or platforms. The Pit Stopper is not responsible for the privacy practices or content of these external sites. We encourage users to review the privacy policies of any third-party platforms they interact with.

 

9. Data Retention

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We retain personal information only for as long as necessary to:

  • Fulfill service requirements

  • Comply with legal and regulatory obligations

  • Resolve disputes or enforce agreements

Once no longer required, data is securely deleted or anonymized.

 

10. Your Rights

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You have the right to:

  • Request access to your personal information

  • Request correction of inaccurate data

  • Request deletion of your data (subject to legal requirements)

  • Withdraw consent for marketing communications

Requests can be made by contacting us using the details below.

 

11. Children’s Privacy

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The Pit Stopper does not knowingly collect personal information from individuals under the age of 18. If such information is identified, it will be deleted promptly.

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12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon being posted on our website. We encourage users to review this page periodically.

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